Senior CareScorecard

Nursing home · Cape Girardeau, MO

Heartland Care and Rehabilitation Center

2525 Boutin Drive, Cape Girardeau, MO 63701 · 102 certified beds · for profit ownership · part of Circle B Enterprises

Medicare & Medicaid
Medicare overall rating4 / 5Above averageCape Girardeau area 3.7 · Missouri 2.51 · U.S. 2.99
5/5Health inspections Much above average
1/5Staffing Much below average
2/5Quality measures Below average
2/5Short-stay (rehab) quality Below average
3/5Long-stay quality Average

Source: CMS Provider Data, processed Sep 1, 2026.

The latest inspection, in plain English

Inspectors' most recent visit in the CMS data was on Nov 17, 2025, when they cited 2 problems. The most common area was resident rights (1 citation). None rose to the level of actual harm; the most serious was severity code D, on a scale from A to L. 0 of 2 are marked corrected in the CMS data. At its most recent standard inspection (Nov 17, 2025) it had 2 citations, compared with an average of 6.4 for Cape Girardeau-area homes, 11.4 in Missouri and 9.2 nationally.

Staffing and turnover

Nursing staff spend 3.05 hours per resident per day here, 11% less than the Missouri average (3.43) and 21% less than the U.S. average (3.86). Registered nurses account for 0.35 of those hours, versus 0.46 in Missouri and 0.68 nationally. Nursing staff turnover was 66% over the past year, 10 points higher than Missouri (56%) and 20 points higher than the U.S. (46%).

How Heartland Care and Rehabilitation Center compares

This home's latest CMS figures next to the averages for Cape Girardeau-area homes (10), Missouri (487) and the U.S. (14,680).

This homeCape Girardeau areaMissouriU.S.
Total nurse hours per resident per day3.053.713.433.86
Registered nurse hours per resident per day0.350.570.460.68
Weekend nurse hours per resident per day2.533.183.013.42
Nursing staff turnover (past year)66%54%56%46%
Registered nurse turnover (past year)56%44%48%43%
Citations at the most recent standard inspection26.411.49.2

Inspection history

Citations by inspection date in the current CMS data. Red bars include a citation rated actual harm or worse.

Nov 17, 20252standard
Oct 25, 20245standard
Jun 8, 20234standard

Medicare does not publish past star ratings in its current data, so we show inspection history instead.

Most recent 11 of 11 health citations, in CMS wording. Severity codes run from A (least serious) to L (most serious).

Show all citations
DateDeficiencySeverityStatus
Nov 17, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident rights
DDeficient, Provider has date of correction
Nov 17, 2025Provide and implement an infection prevention and control program.
Infection control
DDeficient, Provider has date of correction
Oct 25, 2024Ensure services provided by the nursing facility meet professional standards of quality.
Resident assessment and care planning
DDeficient, Provider has date of correction
Oct 25, 2024Provide safe and appropriate respiratory care for a resident when needed.
Quality of life and care
DDeficient, Provider has date of correction
Oct 25, 2024Ensure medication error rates are not 5 percent or greater.
Pharmacy service
DDeficient, Provider has date of correction
Oct 25, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy service
DDeficient, Provider has date of correction
Oct 25, 2024Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident rights
CDeficient, Provider has date of correction
Jun 8, 2023Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident rights
EDeficient, Provider has date of correction
Jun 8, 2023Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident rights
DDeficient, Provider has date of correction
Jun 8, 2023Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental
DDeficient, Provider has date of correction
Jun 8, 2023Plan the resident's discharge to meet the resident's goals and needs.
Resident assessment and care planning
CDeficient, Provider has date of correction

Fines and penalties

No federal fines or payment denials reported by CMS in the past three years.

Location

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Questions about Heartland Care and Rehabilitation Center

Answers computed from CMS data for this facility.

What is Heartland Care and Rehabilitation Center's Medicare rating?

Medicare rates Heartland Care and Rehabilitation Center 4 out of 5 stars overall (above average). The average for Cape Girardeau-area nursing homes is 3.7, for Missouri 2.51 and for the U.S. 2.99.

How did Heartland Care and Rehabilitation Center do on its last inspection?

Inspectors' most recent visit in the CMS data was on Nov 17, 2025, when they cited 2 problems. The most common area was resident rights (1 citation). None rose to the level of actual harm; the most serious was severity code D, on a scale from A to L. 0 of 2 are marked corrected in the CMS data. At its most recent standard inspection (Nov 17, 2025) it had 2 citations, compared with an average of 6.4 for Cape Girardeau-area homes, 11.4 in Missouri and 9.2 nationally.

Has Heartland Care and Rehabilitation Center been fined?

CMS reports no federal fines for this facility in the past three years.

Does Heartland Care and Rehabilitation Center accept Medicaid?

Heartland Care and Rehabilitation Center is certified for both Medicare and Medicaid. Call (573) 334-5225 to ask whether a Medicaid bed is open.

Source: CMS Provider Data, processed 2026-09-01. Inspection findings reflect conditions on the survey date and may since have been corrected. Verify on Medicare Care Compare.