Nursing home · Florissant, MO
Willowcreek Wellness & Rehabilitation
250 New Florissant Road South, Florissant, MO 63031 · 158 certified beds · for profit ownership · part of Opco Skilled Management
Source: CMS Provider Data, processed Sep 1, 2026.
The latest inspection, in plain English
Inspectors' most recent visit in the CMS data was on May 27, 2026, when they cited 1 problem from a complaint investigation. The most common area was freedom from abuse, neglect, and exploitation (1 citation). None rose to the level of actual harm; the most serious was severity code D, on a scale from A to L. All have been marked corrected. At its most recent standard inspection (Aug 14, 2024) it had 31 citations, compared with an average of 14.7 for St. Louis-area homes, 11.4 in Missouri and 9.2 nationally.
Staffing and turnover
Nursing staff spend 3.48 hours per resident per day here, about the same as the Missouri average (3.43) and 10% less than the U.S. average (3.86). Registered nurses account for 0.11 of those hours, versus 0.46 in Missouri and 0.68 nationally. Nursing staff turnover was 54% over the past year, 2 points lower than Missouri (56%) and 8 points higher than the U.S. (46%).
How Willowcreek Wellness & Rehabilitation compares
This home's latest CMS figures next to the averages for St. Louis-area homes (97), Missouri (487) and the U.S. (14,680).
| This home | St. Louis area | Missouri | U.S. | |
|---|---|---|---|---|
| Total nurse hours per resident per day | 3.48 | 3.66 | 3.43 | 3.86 |
| Registered nurse hours per resident per day | 0.11 | 0.43 | 0.46 | 0.68 |
| Weekend nurse hours per resident per day | 2.87 | 3.22 | 3.01 | 3.42 |
| Nursing staff turnover (past year) | 54% | 58% | 56% | 46% |
| Registered nurse turnover (past year) | 100% | 56% | 48% | 43% |
| Citations at the most recent standard inspection | 31 | 14.7 | 11.4 | 9.2 |
Inspection history
Citations by inspection date in the current CMS data. Red bars include a citation rated actual harm or worse.
Medicare does not publish past star ratings in its current data, so we show inspection history instead.
Most recent 40 of 92 health citations, in CMS wording. Severity codes run from A (least serious) to L (most serious).
Show all citations
| Date | Deficiency | Severity | Status |
|---|---|---|---|
| May 27, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from abuse, neglect, and exploitation · complaint | D | Past Non-Compliance |
| Mar 18, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident assessment and care planning · complaint | D | Deficient, Provider has date of correction |
| Mar 13, 2026 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint | J immediate jeopardy | Past Non-Compliance |
| Mar 5, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident rights · complaint | D | Deficient, Provider has date of correction |
| Mar 5, 2026 | Ensure that residents are free from significant medication errors. Pharmacy service · complaint | D | Deficient, Provider has date of correction |
| Feb 5, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident rights · complaint | D | Deficient, Provider has date of correction |
| Feb 5, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Feb 5, 2026 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Feb 5, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Feb 5, 2026 | Ensure that residents are free from significant medication errors. Pharmacy service · complaint | D | Deficient, Provider has date of correction |
| Jan 7, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. Resident assessment and care planning · complaint | D | Deficient, Provider has date of correction |
| Nov 18, 2025 | Provide safe, appropriate pain management for a resident who requires such services. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Nov 18, 2025 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Jun 20, 2025 | Provide and implement an infection prevention and control program. Infection control · complaint | E | Deficient, Provider has date of correction |
| Jun 20, 2025 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint | J immediate jeopardy | Deficient, Provider has date of correction |
| Jun 20, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from abuse, neglect, and exploitation · complaint | J immediate jeopardy | Deficient, Provider has date of correction |
| May 13, 2025 | Respond appropriately to all alleged violations. Freedom from abuse, neglect, and exploitation · complaint | D | Deficient, Provider has date of correction |
| May 13, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident rights · complaint | D | Deficient, Provider has date of correction |
| Mar 4, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from abuse, neglect, and exploitation · complaint | D | Deficient, Provider has date of correction |
| Mar 4, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from abuse, neglect, and exploitation · complaint | D | Deficient, Provider has date of correction |
| Mar 4, 2025 | Have a plan that describes the process for conducting QAPI and QAA activities. Administration · complaint | E | Deficient, Provider has date of correction |
| Mar 4, 2025 | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident rights · complaint | E | Deficient, Provider has date of correction |
| Mar 4, 2025 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of life and care · complaint | J immediate jeopardy | Deficient, Provider has date of correction |
| Mar 4, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from abuse, neglect, and exploitation · complaint | J immediate jeopardy | Deficient, Provider has date of correction |
| Oct 22, 2024 | Provide enough food/fluids to maintain a resident's health. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Oct 22, 2024 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Oct 3, 2024 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint | D | Deficient, Provider has date of correction |
| Oct 3, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and dietary · complaint | D | Deficient, Provider has date of correction |
| Aug 14, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident rights | C | Deficient, Provider has date of correction |
| Aug 14, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and dietary · complaint | D | Deficient, Provider has date of correction |
| Aug 14, 2024 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and dietary | D | Deficient, Provider has date of correction |
| Aug 14, 2024 | Ensure meals and snacks are served at times in accordance with residentâs needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and dietary | E | Deficient, Provider has date of correction |
| Aug 14, 2024 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care | G actual harm | Deficient, Provider has date of correction |
| Aug 14, 2024 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident rights | F | Deficient, Provider has date of correction |
| Aug 14, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident assessment and care planning · complaint | F | Deficient, Provider has date of correction |
| Aug 14, 2024 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of life and care | E | Deficient, Provider has date of correction |
| Aug 14, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of life and care | E | Deficient, Provider has date of correction |
| Aug 14, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of life and care | E | Deficient, Provider has date of correction |
| Aug 14, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident rights · complaint | E | Deficient, Provider has date of correction |
| Aug 14, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. Resident rights | D | Deficient, Provider has date of correction |
Fines and penalties
| Date | Type | Amount |
|---|---|---|
| Feb 5, 2026 | Fine | $17,345 |
| Jun 20, 2025 | Fine | $16,149 |
| Mar 4, 2025 | Fine | $47,499 |
| Mar 4, 2025 | Payment Denial | 35 days |
| Aug 14, 2024 | Payment Denial | 6 days |
Location
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Reviews
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Questions about Willowcreek Wellness & Rehabilitation
Answers computed from CMS data for this facility.
What is Willowcreek Wellness & Rehabilitation's Medicare rating?
Medicare rates Willowcreek Wellness & Rehabilitation 1 out of 5 stars overall (much below average). The average for St. Louis-area nursing homes is 2.1, for Missouri 2.51 and for the U.S. 2.99.
How did Willowcreek Wellness & Rehabilitation do on its last inspection?
Inspectors' most recent visit in the CMS data was on May 27, 2026, when they cited 1 problem from a complaint investigation. The most common area was freedom from abuse, neglect, and exploitation (1 citation). None rose to the level of actual harm; the most serious was severity code D, on a scale from A to L. All have been marked corrected. At its most recent standard inspection (Aug 14, 2024) it had 31 citations, compared with an average of 14.7 for St. Louis-area homes, 11.4 in Missouri and 9.2 nationally.
Has Willowcreek Wellness & Rehabilitation been fined?
Yes. CMS reports 3 fines totaling $80,993 in the past three years.
Does Willowcreek Wellness & Rehabilitation accept Medicaid?
Willowcreek Wellness & Rehabilitation is certified for both Medicare and Medicaid. Call (314) 838-2211 to ask whether a Medicaid bed is open.
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Source: CMS Provider Data, processed 2026-09-01. Inspection findings reflect conditions on the survey date and may since have been corrected. Verify on Medicare Care Compare.