Nursing home · Hollister, MO

Point Lookout Nursing & Rehab

11103 Historic Hwy 165, Hollister, MO 65672 · 130 certified beds · for profit ownership · part of James & Judy Lincoln

Medicare & Medicaid

Call (417) 334-4105 Directions

Medicare overall rating2 / 5Below averageWest Plains area 3.1 · Missouri 2.51 · U.S. 2.99

3/5Health inspections Average

1/5Staffing Much below average

2/5Quality measures Below average

1/5Short-stay (rehab) quality Much below average

2/5Long-stay quality Below average

Source: CMS Provider Data, processed Sep 1, 2026.

The latest inspection, in plain English

Inspectors' most recent visit in the CMS data was on Nov 20, 2025, when they cited 1 problem from a complaint investigation. The most common area was nutrition and dietary (1 citation). None rose to the level of actual harm; the most serious was severity code E, on a scale from A to L. 0 of 1 are marked corrected in the CMS data. At its most recent standard inspection (Oct 24, 2024) it had 6 citations, compared with an average of 7.4 for West Plains-area homes, 11.4 in Missouri and 9.2 nationally.

Staffing and turnover

Nursing staff spend 2.59 hours per resident per day here, 24% less than the Missouri average (3.43) and 33% less than the U.S. average (3.86). Registered nurses account for 0.31 of those hours, versus 0.46 in Missouri and 0.68 nationally. Nursing staff turnover was 48% over the past year, 8 points lower than Missouri (56%) and 2 points higher than the U.S. (46%).

How Point Lookout Nursing & Rehab compares

This home's latest CMS figures next to the averages for West Plains-area homes (18), Missouri (487) and the U.S. (14,680).

	This home	West Plains area	Missouri	U.S.
Total nurse hours per resident per day	2.59	3.37	3.43	3.86
Registered nurse hours per resident per day	0.31	0.47	0.46	0.68
Weekend nurse hours per resident per day	2.21	2.92	3.01	3.42
Nursing staff turnover (past year)	48%	51%	56%	46%
Registered nurse turnover (past year)	62%	39%	48%	43%
Citations at the most recent standard inspection	6	7.4	11.4	9.2

Inspection history

Citations by inspection date in the current CMS data. Red bars include a citation rated actual harm or worse.

Nov 20, 20251complaint

Jul 1, 20252complaint

Oct 24, 20245standard + complaint

Apr 9, 20242complaint

Feb 7, 20241complaint

Mar 20, 202316standard

Dec 12, 20196standard

Medicare does not publish past star ratings in its current data, so we show inspection history instead.

Most recent 33 of 33 health citations, in CMS wording. Severity codes run from A (least serious) to L (most serious).

Show all citations

Date	Deficiency	Severity	Status
Nov 20, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary · complaint	E	Deficient, Provider has date of correction
Jul 1, 2025	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from abuse, neglect, and exploitation · complaint	E	Deficient, Provider has date of correction
Jul 1, 2025	Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident rights · complaint	E	Deficient, Provider has date of correction
Oct 24, 2024	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident rights	D	Deficient, Provider has date of correction
Oct 24, 2024	Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and dietary	F	Deficient, Provider has date of correction
Oct 24, 2024	Provide and implement an infection prevention and control program. Infection control	E	Deficient, Provider has date of correction
Oct 24, 2024	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental	F	Deficient, Provider has date of correction
Oct 24, 2024	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary · complaint	F	Deficient, Provider has date of correction
Apr 9, 2024	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and dietary · complaint	E	Deficient, Provider has date of correction
Apr 9, 2024	Ensure services provided by the nursing facility meet professional standards of quality. Resident assessment and care planning · complaint	E	Deficient, Provider has date of correction
Feb 7, 2024	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident rights · complaint	E	Deficient, Provider has date of correction
Mar 20, 2023	Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the residentâs advance directives. Quality of life and care	D	Deficient, Provider has date of correction
Mar 20, 2023	Ensure that residents are free from significant medication errors. Pharmacy service	D	Deficient, Provider has date of correction
Mar 20, 2023	Post nurse staffing information every day. Nursing and physician services	D	Deficient, Provider has date of correction
Mar 20, 2023	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of life and care	D	Deficient, Provider has date of correction
Mar 20, 2023	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of life and care	D	Deficient, Provider has date of correction
Mar 20, 2023	Provide activities to meet all resident's needs. Quality of life and care	D	Deficient, Provider has date of correction
Mar 20, 2023	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident assessment and care planning	D	Deficient, Provider has date of correction
Mar 20, 2023	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident assessment and care planning	D	Deficient, Provider has date of correction
Mar 20, 2023	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident rights	D	Deficient, Provider has date of correction
Mar 20, 2023	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident rights	D	Deficient, Provider has date of correction
Mar 20, 2023	Provide and implement an infection prevention and control program. Infection control	E	Deficient, Provider has date of correction
Mar 20, 2023	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of life and care	E	Deficient, Provider has date of correction
Mar 20, 2023	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of life and care	E	Deficient, Provider has date of correction
Mar 20, 2023	Notify the resident or the residentâs representative in writing how long the nursing home will hold the residentâs bed in cases of transfer to a hospital or therapeutic leave. Resident rights	E	Deficient, Provider has date of correction
Mar 20, 2023	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident rights	E	Deficient, Provider has date of correction
Mar 20, 2023	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary	F	Deficient, Provider has date of correction
Dec 12, 2019	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of life and care	E	Deficient, Provider has date of correction
Dec 12, 2019	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident assessment and care planning	D	Deficient, Provider has date of correction
Dec 12, 2019	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of life and care	D	Deficient, Provider has date of correction
Dec 12, 2019	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of life and care	D	Deficient, Provider has date of correction
Dec 12, 2019	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of life and care	D	Deficient, Provider has date of correction
Dec 12, 2019	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident assessment and care planning	D	Deficient, Provider has date of correction

Fines and penalties

No federal fines or payment denials reported by CMS in the past three years.

Location

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Questions about Point Lookout Nursing & Rehab

Answers computed from CMS data for this facility.

What is Point Lookout Nursing & Rehab's Medicare rating?

Medicare rates Point Lookout Nursing & Rehab 2 out of 5 stars overall (below average). The average for West Plains-area nursing homes is 3.1, for Missouri 2.51 and for the U.S. 2.99.

How did Point Lookout Nursing & Rehab do on its last inspection?

Has Point Lookout Nursing & Rehab been fined?

CMS reports no federal fines for this facility in the past three years.

Does Point Lookout Nursing & Rehab accept Medicaid?

Point Lookout Nursing & Rehab is certified for both Medicare and Medicaid. Call (417) 334-4105 to ask whether a Medicaid bed is open.

Other nursing homes near Hollister

Compare all 18 West Plains-area nursing homes · · West Plains guide

Source: CMS Provider Data, processed 2026-09-01. Inspection findings reflect conditions on the survey date and may since have been corrected. Verify on Medicare Care Compare.