Nursing home · West Plains, MO

Brooke Haven Healthcare

1410 North Kentucky Avenue, West Plains, MO 65775 · 120 certified beds · non profit ownership

Medicare & MedicaidFined $10,033 in 3 years

Call (417) 256-7975 Directions

Medicare overall rating4 / 5Above averageWest Plains area 3.1 · Missouri 2.51 · U.S. 2.99

4/5Health inspections Above average

3/5Staffing Average

4/5Quality measures Above average

4/5Short-stay (rehab) quality Above average

4/5Long-stay quality Above average

Source: CMS Provider Data, processed Sep 1, 2026.

The latest inspection, in plain English

Inspectors' most recent visit in the CMS data was on Mar 3, 2026, when they cited 7 problems. The most common area was resident rights (2 citations). None rose to the level of actual harm; the most serious was severity code D, on a scale from A to L. 0 of 7 are marked corrected in the CMS data. At its most recent standard inspection (Mar 3, 2026) it had 7 citations, compared with an average of 7.4 for West Plains-area homes, 11.4 in Missouri and 9.2 nationally.

Staffing and turnover

Nursing staff spend 3.89 hours per resident per day here, 13% more than the Missouri average (3.43) and about the same as the U.S. average (3.86). Registered nurses account for 0.43 of those hours, versus 0.46 in Missouri and 0.68 nationally. Nursing staff turnover was 50% over the past year, 6 points lower than Missouri (56%) and 4 points higher than the U.S. (46%).

How Brooke Haven Healthcare compares

This home's latest CMS figures next to the averages for West Plains-area homes (18), Missouri (487) and the U.S. (14,680).

	This home	West Plains area	Missouri	U.S.
Total nurse hours per resident per day	3.89	3.37	3.43	3.86
Registered nurse hours per resident per day	0.43	0.47	0.46	0.68
Weekend nurse hours per resident per day	3.55	2.92	3.01	3.42
Nursing staff turnover (past year)	50%	51%	56%	46%
Registered nurse turnover (past year)	50%	39%	48%	43%
Citations at the most recent standard inspection	7	7.4	11.4	9.2

Inspection history

Citations by inspection date in the current CMS data. Red bars include a citation rated actual harm or worse.

Mar 3, 20267standard

Dec 6, 202415standard · 1 harm-level citation

Mar 1, 20241complaint

Jul 6, 20235standard

Medicare does not publish past star ratings in its current data, so we show inspection history instead.

Most recent 28 of 28 health citations, in CMS wording. Severity codes run from A (least serious) to L (most serious).

Show all citations

Date	Deficiency	Severity	Status
Mar 3, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident rights	D	Deficient, Provider has date of correction
Mar 3, 2026	Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident rights	D	Deficient, Provider has date of correction
Mar 3, 2026	PASARR screening for Mental disorders or Intellectual Disabilities Resident assessment and care planning	D	Deficient, Provider has date of correction
Mar 3, 2026	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of life and care	D	Deficient, Provider has date of correction
Mar 3, 2026	Provide safe and appropriate respiratory care for a resident when needed. Quality of life and care	D	Deficient, Provider has date of correction
Mar 3, 2026	Ensure medication error rates are not 5 percent or greater. Pharmacy service	D	Deficient, Provider has date of correction
Mar 3, 2026	Provide and implement an infection prevention and control program. Infection control	D	Deficient, Provider has date of correction
Dec 6, 2024	Implement a program that monitors antibiotic use. Infection control	D	Deficient, Provider has date of correction
Dec 6, 2024	Provide and implement an infection prevention and control program. Infection control	D	Deficient, Provider has date of correction
Dec 6, 2024	Dispose of garbage and refuse properly. Nutrition and dietary	D	Deficient, Provider has date of correction
Dec 6, 2024	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy service	D	Deficient, Provider has date of correction
Dec 6, 2024	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy service	D	Deficient, Provider has date of correction
Dec 6, 2024	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy service	D	Deficient, Provider has date of correction
Dec 6, 2024	Post nurse staffing information every day. Nursing and physician services	D	Deficient, Provider has date of correction
Dec 6, 2024	Provide care or services that was trauma informed and/or culturally competent. Quality of life and care	D	Deficient, Provider has date of correction
Dec 6, 2024	Provide safe and appropriate respiratory care for a resident when needed. Quality of life and care	D	Deficient, Provider has date of correction
Dec 6, 2024	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of life and care	D	Deficient, Provider has date of correction
Dec 6, 2024	Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident assessment and care planning	D	Deficient, Provider has date of correction
Dec 6, 2024	Ensure services provided by the nursing facility meet professional standards of quality. Resident assessment and care planning	D	Deficient, Provider has date of correction
Dec 6, 2024	Assure the security of all personal funds of residents deposited with the facility. Resident rights	D	Deficient, Provider has date of correction
Dec 6, 2024	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary	F	Deficient, Provider has date of correction
Dec 6, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of life and care	G actual harm	Deficient, Provider has date of correction
Mar 1, 2024	Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care · complaint	D	Deficient, Provider has date of correction
Jul 6, 2023	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary	F	Deficient, Provider has date of correction
Jul 6, 2023	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident rights	E	Deficient, Provider has date of correction
Jul 6, 2023	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection control	E	Deficient, Provider has date of correction
Jul 6, 2023	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from abuse, neglect, and exploitation	D	Deficient, Provider has date of correction
Jul 6, 2023	Ensure services provided by the nursing facility meet professional standards of quality. Resident assessment and care planning	D	Deficient, Provider has date of correction

Fines and penalties

Date	Type	Amount
Dec 6, 2024	Fine	$10,033

Location

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Questions about Brooke Haven Healthcare

Answers computed from CMS data for this facility.

What is Brooke Haven Healthcare's Medicare rating?

Medicare rates Brooke Haven Healthcare 4 out of 5 stars overall (above average). The average for West Plains-area nursing homes is 3.1, for Missouri 2.51 and for the U.S. 2.99.

How did Brooke Haven Healthcare do on its last inspection?

Has Brooke Haven Healthcare been fined?

Yes. CMS reports 1 fine totaling $10,033 in the past three years.

Does Brooke Haven Healthcare accept Medicaid?

Brooke Haven Healthcare is certified for both Medicare and Medicaid. Call (417) 256-7975 to ask whether a Medicaid bed is open.

Other nursing homes near West Plains

Compare all 18 West Plains-area nursing homes · · West Plains guide

Source: CMS Provider Data, processed 2026-09-01. Inspection findings reflect conditions on the survey date and may since have been corrected. Verify on Medicare Care Compare.