Nursing home · Ava, MO
Heart of the Ozarks Healthcare Center
2004 Crestview Street, Ava, MO 65608 · 120 certified beds · for profit ownership · part of Circle B Enterprises
Source: CMS Provider Data, processed Sep 1, 2026.
The latest inspection, in plain English
Inspectors' most recent visit in the CMS data was on Mar 25, 2025, when they cited 1 problem from a complaint investigation. The most common area was nursing and physician services (1 citation). None rose to the level of actual harm; the most serious was severity code E, on a scale from A to L. 0 of 1 are marked corrected in the CMS data. At its most recent standard inspection (Aug 22, 2024) it had 6 citations, compared with an average of 7.4 for West Plains-area homes, 11.4 in Missouri and 9.2 nationally.
Staffing and turnover
Nursing staff spend 3.37 hours per resident per day here, about the same as the Missouri average (3.43) and 13% less than the U.S. average (3.86). Registered nurses account for 0.51 of those hours, versus 0.46 in Missouri and 0.68 nationally. Nursing staff turnover was 53% over the past year, 3 points lower than Missouri (56%) and 7 points higher than the U.S. (46%).
How Heart of the Ozarks Healthcare Center compares
This home's latest CMS figures next to the averages for West Plains-area homes (18), Missouri (487) and the U.S. (14,680).
| This home | West Plains area | Missouri | U.S. | |
|---|---|---|---|---|
| Total nurse hours per resident per day | 3.37 | 3.37 | 3.43 | 3.86 |
| Registered nurse hours per resident per day | 0.51 | 0.47 | 0.46 | 0.68 |
| Weekend nurse hours per resident per day | 2.91 | 2.92 | 3.01 | 3.42 |
| Nursing staff turnover (past year) | 53% | 51% | 56% | 46% |
| Registered nurse turnover (past year) | 42% | 39% | 48% | 43% |
| Citations at the most recent standard inspection | 6 | 7.4 | 11.4 | 9.2 |
Inspection history
Citations by inspection date in the current CMS data. Red bars include a citation rated actual harm or worse.
Medicare does not publish past star ratings in its current data, so we show inspection history instead.
Most recent 23 of 23 health citations, in CMS wording. Severity codes run from A (least serious) to L (most serious).
Show all citations
| Date | Deficiency | Severity | Status |
|---|---|---|---|
| Mar 25, 2025 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. Nursing and physician services · complaint | E | Deficient, Provider has date of correction |
| Aug 22, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary | F | Deficient, Provider has date of correction |
| Aug 22, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. Resident rights | D | Deficient, Provider has date of correction |
| Aug 22, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the residentâs advance directives. Quality of life and care | D | Deficient, Provider has date of correction |
| Aug 22, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of life and care | D | Deficient, Provider has date of correction |
| Aug 22, 2024 | Provide enough food/fluids to maintain a resident's health. Quality of life and care | D | Deficient, Provider has date of correction |
| Aug 22, 2024 | Ensure medication error rates are not 5 percent or greater. Pharmacy service | D | Deficient, Provider has date of correction |
| May 3, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident rights · complaint | D | Deficient, Provider has date of correction |
| Nov 3, 2022 | Provide safe and appropriate respiratory care for a resident when needed. Quality of life and care | D | Deficient, Provider has date of correction |
| Nov 3, 2022 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of life and care | D | Deficient, Provider has date of correction |
| Nov 3, 2022 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident assessment and care planning | D | Deficient, Provider has date of correction |
| Nov 3, 2022 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental | E | Deficient, Provider has date of correction |
| Nov 3, 2022 | Assure that each residentâs assessment is updated at least once every 3 months. Resident assessment and care planning | E | Deficient, Provider has date of correction |
| Nov 3, 2022 | Keep all essential equipment working safely. Environmental | F | Deficient, Provider has date of correction |
| Nov 3, 2022 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and dietary | F | Deficient, Provider has date of correction |
| Oct 22, 2019 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident rights | E | Deficient, Provider has date of correction |
| Oct 22, 2019 | Notify the resident or the residentâs representative in writing how long the nursing home will hold the residentâs bed in cases of transfer to a hospital or therapeutic leave. Resident rights | E | Deficient, Provider has date of correction |
| Oct 22, 2019 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of life and care | E | Deficient, Provider has date of correction |
| Oct 22, 2019 | Provide and implement an infection prevention and control program. Infection control | E | Deficient, Provider has date of correction |
| Oct 22, 2019 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental | E | Deficient, Provider has date of correction |
| Oct 22, 2019 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from abuse, neglect, and exploitation | D | Deficient, Provider has date of correction |
| Oct 22, 2019 | Respond appropriately to all alleged violations. Freedom from abuse, neglect, and exploitation | D | Deficient, Provider has date of correction |
| Oct 22, 2019 | Provide appropriate treatment and care according to orders, residentâs preferences and goals. Quality of life and care | D | Deficient, Provider has date of correction |
Fines and penalties
No federal fines or payment denials reported by CMS in the past three years.
Location
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Reviews
No family reviews yet. Reviews from residents and families will appear here, kept separate from government data.
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Questions about Heart of the Ozarks Healthcare Center
Answers computed from CMS data for this facility.
What is Heart of the Ozarks Healthcare Center's Medicare rating?
Medicare rates Heart of the Ozarks Healthcare Center 4 out of 5 stars overall (above average). The average for West Plains-area nursing homes is 3.1, for Missouri 2.51 and for the U.S. 2.99.
How did Heart of the Ozarks Healthcare Center do on its last inspection?
Inspectors' most recent visit in the CMS data was on Mar 25, 2025, when they cited 1 problem from a complaint investigation. The most common area was nursing and physician services (1 citation). None rose to the level of actual harm; the most serious was severity code E, on a scale from A to L. 0 of 1 are marked corrected in the CMS data. At its most recent standard inspection (Aug 22, 2024) it had 6 citations, compared with an average of 7.4 for West Plains-area homes, 11.4 in Missouri and 9.2 nationally.
Has Heart of the Ozarks Healthcare Center been fined?
CMS reports no federal fines for this facility in the past three years.
Does Heart of the Ozarks Healthcare Center accept Medicaid?
Heart of the Ozarks Healthcare Center is certified for both Medicare and Medicaid. Call (417) 683-4129 to ask whether a Medicaid bed is open.
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Source: CMS Provider Data, processed 2026-09-01. Inspection findings reflect conditions on the survey date and may since have been corrected. Verify on Medicare Care Compare.